Shipping policy

 

We're proud to offer free shipping on all US orders — no minimum required. Here's everything you need to know about how and when your Larino mask arrives.

Order Processing

All orders are processed within 24 hours (excluding weekends and holidays). Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Orders placed on weekends or holidays are processed the next business day.

Delivery Time

Orders typically arrive within 7–15 business days after processing.

Delivery times are estimates, not guarantees. Actual delivery may vary due to factors outside our control, including carrier delays, customs processing, weather, high-volume periods, or incorrect shipping information provided at checkout.

Shipping Destinations

We currently ship to addresses within the United States. If your country isn't available at checkout, we may not ship there yet.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow a few days for tracking information to update after you receive it.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us due to an incorrect or incomplete address, we'll reach out to arrange reshipment (additional shipping costs may apply).

Delays

We are not liable for shipping delays once a package has been handed to the carrier. All delivery times are estimates only. If your order hasn't arrived within the estimated timeframe, please contact us at sotnadlan@gmail.com and we'll help track it down.

Lost or Stuck Packages

If your tracking shows no movement for an extended period, or your package is marked delivered but you haven't received it, contact us at sotnadlan@gmail.com within 30 days of your order date. We'll work with you to resolve it.

Customs & Import

For most US orders, no additional customs fees apply. In the rare event that any duties or import charges are assessed, these are the responsibility of the customer.

Questions?

If you have any questions about your shipment, email us at sotnadlan@gmail.com. We respond within 24 hours, Monday through Friday.